Automate lead distribution to close 100% more deals
Route leads by agent skill or availability for quick resolution, great service and higher conversions.
TRIGGER
New lead from WhatsApp
CONDITION
Language = Spanish?
ACTION
Assign to Spanish team
ACTION
Assign to English team
200%
More customers
94%
Faster resolutions
93%
CSAT score
7 routing types to match leads with the right agents
Intelligent routing ensures every lead reaches the best-suited agent for faster resolutions and higher conversions.
Agent Availability Routing
Assign leads only to online team members so no inquiry goes unanswered and response times stay minimal.
Language-Based Routing
Connect leads with agents who speak their language for seamless communication and better customer experiences.
Skill-Based Routing
Connect leads to agents with relevant expertise so complex issues get resolved by the right specialist every time.
Function-Based Routing
Route leads to the right team -- sales, support or billing -- based on the nature of their inquiry.
Shift-Based Routing
Distribute leads across business hour shifts to ensure consistent coverage and balanced workloads around the clock.
Customer-Type Routing
Route new, returning or VIP customers to specialized agents who understand their history and expectations.
Round Robin Routing
Automatically distribute leads evenly across your team to maintain balanced agent workloads and fair distribution.
100+ automation actions
Automate repetitive tasks and build powerful workflows with a comprehensive library of actions.
Assign Ticket
Auto-assign to agents or teams
Add Reply
Automated responses to inquiries
Send Email
Trigger emails automatically
Set Status/Priority
Update ticket urgency levels
Notify Teams
Alert the right people instantly
Add/Remove Tags
Organize and categorize leads
Clone Tickets
Duplicate tickets for teams
HTTP Requests
Connect to external APIs
SMS/WhatsApp
Send messages via any channel
Delay Actions
Schedule timed follow-ups
"SalesRep's workflow automation transformed how we handle leads. We went from losing 40% of inquiries to responding to every single one within minutes. Our close rate has doubled."
VP of Sales, E-Commerce Company
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