Data-driven decisions with powerful analytics
Track performance, measure ROI and optimize your customer conversations with comprehensive reporting.
11
Report types
Real-time
Dashboard
CSV/PDF
Export formats
11 report types for complete visibility
Get granular insights into every aspect of your customer conversations and team performance.
Lifecycle
Track leads from new to paying customers across every stage of the journey.
Calls
Call performance analytics including duration, outcomes and agent efficiency.
Conversations
Conversation activity metrics across all channels and team members.
Responses
Response time tracking to identify bottlenecks and improve speed.
Resolutions
Resolution rate monitoring to measure team effectiveness and SLA compliance.
Messages
Message volume and performance metrics for every channel.
Contacts
Contact metrics and information to understand your customer base.
Assignments
Contact assignment tracking to monitor workload distribution.
Leaderboard
Top-performing agents and teams ranked by key metrics.
Users
User activity metrics to monitor team engagement and productivity.
Broadcasts
Broadcast delivery and performance analytics across all channels.
Live metrics at a glance
Monitor live conversations, agent activity, response times and customer satisfaction as it happens. Your real-time dashboard gives you instant visibility into every aspect of team performance.
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Live agent status and workload tracking
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Active conversation monitoring
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Instant alerts for SLA breaches
Visualize your pipeline
Drag and drop conversations across stages with a Kanban board view. See your entire sales pipeline at a glance, identify bottlenecks and move deals forward faster.
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Drag-and-drop deal management
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Custom stages and lifecycle tracking
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Calendar view for scheduled follow-ups
Powerful features for actionable insights
Everything you need to transform data into decisions that drive growth.
Real-time Dashboard
Monitor live metrics and KPIs as conversations happen across all channels.
Custom Date Ranges and Filters
Drill down into specific time periods and filter data to find exactly what you need.
Export to CSV, SVG, PNG
Download reports in multiple formats for presentations, analysis or sharing with stakeholders.
Scheduled Automated Reports
Set up recurring reports delivered to your inbox on a daily, weekly or monthly basis.
Year-in-Review Analytics
Comprehensive annual performance reviews to track growth and set future targets.
Kanban and Calendar Views
Visualize your pipeline and schedule with flexible board and calendar layouts.
3x your business results with SalesRep
Join 1,000+ businesses using SalesRep to turn customer conversations into data-driven revenue.