Everything you need to deliver exceptional customer support
From omnichannel messaging and AI automation to knowledge base and reporting — SalesRep has every tool your team needs.
9 Reasons to Choose SalesRep
Why a hosted helpdesk is the smarter choice for modern support teams.
No hardware or software costs
No server, no Windows license, no MS SQL database needed. Everything runs in the cloud, fully managed for you.
No hiring costs
No IT staff needed to install, configure or upgrade. We handle everything so your team can focus on customers.
Leave infrastructure to professionals
Network, firewalls, server maintenance and security patches -- all handled by our expert infrastructure team.
Always the latest version
No upgrade fees, no downtime migrations. Your helpdesk is continuously updated with new features and improvements.
Reliable high-bandwidth network
Enterprise-grade datacenter with redundant connectivity, ensuring blazing-fast performance and 99.999% uptime.
Advanced multi-channel messaging & AI
Email, WhatsApp, SMS, and all major channels unified with built-in AI automation to handle conversations at scale.
Instant setup
Start your free trial and be up and running in minutes. No lengthy onboarding, no complex configuration required.
No backup headaches
Daily automated database and full server backups. Your data is always safe, always recoverable, always protected.
Precompiled deployment
Secure binary DLLs with no exposed source code. Your helpdesk runs on optimized, tamper-proof compiled assemblies.
True Omnichannel & AI Integration
Every messaging channel your customers use, unified in one powerful platform.
Artificial Intelligence at Every Level
Multi-model AI support powering intelligent automation across your entire support workflow.
Intelligent Response Automation
KB-based suggestions and writing assistance for faster, more accurate replies.
Understanding & Summarizing
Smart summaries and key info highlighting for long conversation threads.
Product Search & Customer Info
Database lookups for pricing, contracts, and customer details in real time.
Auto Customer Info Collection
Automatically capture name, phone, email, and company from conversations.
Chatbot Integration
WhatsApp and website chatbot integration for 24/7 automated support.
AI-Augmented Knowledge Base
AI-powered search and content suggestions within your knowledge base.
Real-Time Agent Assistance
Live AI copilot that helps agents craft perfect responses in real time.
Proactive Issue Detection
AI spots potential issues before they escalate, flagging urgent matters automatically.
Supported AI Providers
Everything in the Right Place
Powerful ticket management and organization tools to keep your support team running smoothly.
Manage Inquiries
Organize and track all customer inquiries from a single dashboard.
Private Technician Messages
Internal notes and private messages between team members on any ticket.
Canned Answers
Pre-written responses for common questions to speed up reply times.
Knowledge Base
Self-service portal with organized articles for customers and agents.
Customer Supervision
Monitor customer interactions and agent performance in real time.
User Preferred Language
Automatic language detection and per-user language preferences.
Tags
Flexible tagging system for categorizing and filtering tickets.
Time Tracking
Track time spent on tickets for billing and performance analysis.
Automated Rules & Macros
Set up rules and macros to automate repetitive tasks and workflows.
Support & Lead Management
Unified management for both support tickets and sales leads.
SLA Management
Define and enforce service level agreements with automatic alerts.
Full REST API
Complete API access for custom integrations and advanced workflows.
Shared Team Inbox
A unified inbox for your entire team with advanced reporting, bulk actions, ticket-merging, priority queue, and rich filtering and sorting capabilities.
Powerful Reports & Analytics
Measure performance, identify trends, analyze load, detect bottlenecks, and make data-driven decisions. Export to CSV or Excel and build dynamic reports tailored to your needs.
Automation Rules & Workflows
Smart filters, auto-replies, technician auto-assignment, due dates, HTTP requests, and over 100 automation actions to streamline your support operations.
Canned Responses & Knowledge Base
Organized groups, category control, and granular permissions. Give your customers 24/7 access to a centralized knowledge base, and empower agents with ready-made responses.
Ready to see SalesRep in action?
Join thousands of businesses using SalesRep to transform customer support into a competitive advantage.