Frequently Asked Questions
Everything you need to know about SalesRep. Can't find your answer? Our team replies in minutes.
Getting started
How does the free trial work?
You get full access free for 21 days — no credit card required. Our team helps you connect your channels and launch your first automations, and if you need more time, just contact us and we'll extend your evaluation.
How fast can we go live?
Most teams launch within a few days: connect your channels, pick your templates and flows, and start. Guided onboarding is free on every plan.
Can I migrate from another platform or the WhatsApp Business app?
Yes. We migrate your contacts, templates and automations from other tools or from the WhatsApp Business app without interrupting your ongoing conversations.
WhatsApp & channels
Is it safe to use WhatsApp for business messaging?
SalesRep uses the official WhatsApp Business API and enforces Meta's messaging policies — opt-ins, approved templates and sending limits — so your number stays safe. If an issue ever comes up, our team helps you resolve it with Meta.
Do I need a dedicated phone number for WhatsApp?
Yes — the WhatsApp Business API requires its own number. You can use a new number or migrate an existing one, and we guide you through every step of the process.
Which channels can I connect?
WhatsApp, live chat, email, SMS, Facebook Messenger, Instagram, Telegram, VoIP calls and more — all flowing into one shared team inbox.
AI & automation
Will AI agents replace my team?
No — they take over the repetitive work: answering common questions, qualifying leads and routing conversations. Anything complex is handed to the right human agent with the full conversation context.
Which languages does SalesRep support?
The platform is available in 30 languages, and AI agents converse naturally in Arabic (including Darija), French, English, Spanish and more — with a tone you control.
Billing & security
How does pricing work?
Plans are based on your active monthly contacts, billed monthly or yearly — yearly saves up to 20%. Carrier and WhatsApp costs are passed through at cost, with no markup.
Can I cancel anytime?
Yes. There is no long-term commitment — you can change plans or cancel whenever you want.
Is my data secure?
Yes. SalesRep is ISO 27001 certified and GDPR compliant, with SSO and two-factor authentication available. We will never share your data.
What support do you offer?
24/7/365 global support on every plan — reach us by live chat, email, WhatsApp or phone, in your language.
Still have questions?
Talk to our team — we're available 24/7 by chat, WhatsApp, email or phone.